Dialing 911
Stay calm.
We’re here to help.
In an emergency, the first details we need are your location and the nature of the emergency.
WHEN TO DIAL 9-1-1
Crimes in progress
Uncontrolled Fire or Smoke
Life-Threatening Medical Emergencies
Vehicle accidents with injuries or a blocked roadway
Domestic violence
Gas leaks or Hazardous Conditions
Missing persons who may be in danger
People trapped or injured during a disaster
When Calling 9-1-1, Remember:
Know your location.
Give the exact address, intersecting streets, business name, or nearby landmark.
Describe the emergency.
Briefly explain what happened and whether anyone is injured or in danger.
Answer every question.
Dispatchers are gathering details while help is already being sent.
Follow instructions.
Stay on the line and do not hang up until the dispatcher says it is okay.
When you dial 9-1-1, try to remain calm. A dispatcher at the Crittenden County ECC will answer the phone and ask you for the location of the emergency and the nature of the problem. Provide as much detail as you can, including the exact address, cross-streets, or any landmarks that might help. The dispatcher will stay on the line while they send the appropriate police, fire, or medical personnel to your location.
They may also ask for descriptions of any people (gender, age, clothing) or vehicles (color, type, last direction of travel) involved in the incident. All of this information is crucial for sending the right emergency services and for the safety of everyone involved.
As you are answering questions, another Police Radio Dispatcher is already dispatching help to your location. Do your best to answer their questions as calmly and as accurately as possible and follow their instructions. Do not argue, lose your patience, or tell them to hurry; every question is important for ensuring the most effective and timely response.
They may keep you on the line to gather more information or provide further assistance until help arrives. Do not hang up until the dispatcher clears or verbally ends the call with you.